Avaya CMS Supervisor 15.0

Avaya CMS Supervisor, developed by Avaya Inc., is a client application for the Avaya Call Management System that gives contact center supervisors, managers, and analysts real-time and historical visibility into ACD performance on Avaya Communication Manager/Elite. It helps teams monitor service levels, agent productivity, and queue health across skills, agent groups, VDNs, and trunks, enabling faster, data-driven decisions in busy contact center environments.

Key capabilities include:

• Real-time dashboards for agents, skills/splits, VDNs, and trunks with visual and audible threshold alerts
• Extensive historical reporting with hundreds of out‑of‑the‑box reports and options to customize, schedule, and distribute results
• Tracking of core KPIs such as calls in queue, average speed of answer (ASA), abandon rate, estimated wait time (EWT), occupancy, and agent state details
• Data export to common formats (for example, CSV) for use in spreadsheets or external analytics
• Role-based access controls and customizable views aligned to supervisory needs
• Secure client–server connectivity to the CMS platform; available as a Windows desktop application, with a web-based option in recent releases

With its mix of live monitoring and robust reporting, Avaya CMS Supervisor helps contact centers maintain SLAs, optimize staffing, and improve customer experience.

Avaya CMS Supervisor is developed by Avaya Inc.. The most popular versions of this product among our users are: 11.0, 12.0, 13.0, 14.0 and 15.0. The names of program executable files are avsRUN.exe, acsCNTRL.exe, ACSRun.exe, acsTerm.exe and AvayaCMSSupervisor.exe.

You can check BIGACE Web CMS, CMS-Client, Avaya Agent and other related programs like Kentico CMS at the "download" section.